Refund & Cancellation Policy

1. What You Are Buying

When you recharge, you are buying prepaid virtual points — a digital credit used only on GharTakGuru to unlock parent/student contact details (500 points per unlock). Points are delivered to your account instantly after a successful payment. They are a digital good, not a physical product, so no shipping is involved.

2. Points Are Generally Non-Refundable

Because points are delivered instantly and can be used immediately, purchased points are non-refundable once credited, including any points already spent to unlock a contact. Free signup-bonus points carry no monetary value and are never refundable.

3. When We Will Issue a Refund

We will refund a payment to your original payment method in these cases:

• Money debited but points not credited: if your bank/card was charged but the corresponding points were not added to your account within 24 hours.
• Duplicate payment: if you were charged more than once for the same order due to a technical error.
• Unauthorized / failed transaction: a confirmed erroneous charge for an order that did not complete on our side.

In these cases the unused points (if any were mistakenly credited) will be reversed and the amount refunded.

4. What Is Not Eligible

• Points already used to unlock one or more contacts.
• A contact not converting into a tuition engagement — GharTakGuru provides access to the contact, not a guarantee of a successful arrangement.
• Change of mind after points have been credited.
• Account suspension or termination due to violation of our Terms & Conditions.

5. How to Request a Refund

Email support@ghartakguru.sakshamyuva.com within 7 days of the transaction with your registered email, the order/ payment ID, the amount, and the reason. We will review and respond within 3 business days.

6. Refund Timeline

Approved refunds are processed to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or card issuer.

7. Cancellation

Since points are delivered instantly, an order cannot be cancelled after payment is completed. You may stop purchasing further points at any time; there is no subscription and no recurring charge. You may close your account by contacting us — note that unused points are forfeited on closure and are not refundable except under Section 3 above.

8. Contact

For any payment or refund query, contact us at support@ghartakguru.sakshamyuva.com or +91 79057 17746.